Introduction
The sale of products on our website is governed by these General Conditions of Sale. The products purchased on DrLauranne are sold directly by DrLauranne SRL, with registered office in Italy, Via Degli Arvali, 21 00175 Rome, P.I. 07508111007. You can request any information by writing to ecommerce@drlauranne.com or by calling us at +39.06.2417119.
1. Commercial Policy
1.1 DrLauranne SRL offers products for sale on www.drlauranne.eu/com and carries out its e-commerce business exclusively with its end users who are 'consumers'.
1.2 When we speak of 'consumer' we refer to any natural person who acts on www.drlauranne.eu/com for purposes not related to his or her commercial, business or professional activity. If you are not a 'consumer', we invite you to refrain from concluding commercial transactions through www.drlauranne.eu/com.
1.3 In view of its commercial policy, DrLauranne SRL reserves the right not to follow up orders from parties other than the 'consumer' or in any case orders that do not comply with its commercial policy.
1.4 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on www.drlauranne.eu/com between users of www.drlauranne.eu/com and the Seller.
2. How to conclude the contract with DrLauranne
2.1 In order to conclude the purchase contract for one or more products on www.drlauranne.eu/com, you must complete the order form electronically and send it to DrLauranne electronically, following the relevant instructions.
2.2 The order conclusion page contains a reference to the General Terms and Conditions of Sale, as well as a summary of information on the essential characteristics of each product ordered and its price (including all applicable taxes or duties), the means of payment you may use to purchase each product and the methods of delivery of the products purchased, the shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.
2.3 The contract is concluded when the Seller receives the order form electronically, after verifying the correctness of the data relating to the order itself.
2.4 The order will be stored in our database for the period of time necessary to process the orders and in any case within the terms of the law and privacy regulations that you can consult on our site.
2.5 In the event of errors or lack of data necessary to process the order, before submitting the order form you will also be asked to identify and correct any data entry errors.
2.6 Upon conclusion of the contract, DrLauranne Srl will take charge of your purchase order.
2.7 DrLauranne Srl may not process your purchase order if it does not provide sufficient guarantees of solvency or if it is incomplete or incorrect or if the products are unavailable. In such cases, we will inform you by e-mail that the contract has not been concluded and that DrLauranne Srl has not carried out your purchase order specifying the reasons for this. If the products presented on www.drlauranne.eu/com are no longer available or on sale at the time the order form is sent, DrLauranne will inform you, promptly and in any case within 30 (thirty) days from the day after you have sent your order to the Seller, of the unavailability of the products ordered. In the event that you place your order and pay the price, the Seller will refund the amount already paid in advance.
2.8 By submitting your order form electronically, you unconditionally accept and undertake to observe these General Terms and Conditions of Sale when dealing with DrLauranne Srl. If you do not agree with some of the terms set out in the General Terms and Conditions of Sale, please do not place your order for the purchase of products on www.drlauranne.eu/com.
2.10 On conclusion of the contract, DrLauranne Srl will send you, by e-mail, a receipt for the purchase order, containing a summary of the information already contained in the order form (General Conditions of Sale, Information on the right of withdrawal, information relating to the essential characteristics of the product and details of the price, means of payment and delivery costs).
3. Guarantees
3.1 Only original and top quality products are offered for sale on www.drlauranne.eu/com.
3.2 The Seller does not sell used products, irregular or of inferior quality to the corresponding standards offered on the market.
3.3 The characteristics of the products are on www.drlauranne.eu/com within each product sheet. However, the images and colours of the products may not correspond to the actual colours, also due to the Internet browser and monitor used.
3.4 Product prices may be subject to updates. Please check the final sale price before placing your order.
3.5 Purchase requests from countries not included among those to which shipment is expected cannot be accepted by the Seller.
3.6 The Seller, in case of exercise of your right of withdrawal, has the right not to accept the return of products that have been altered in their essential characteristics and quality or that have been damaged.
4. Shipping
4.1 Products purchased on DrLauranne are shipped by courier.
4.2 Delivery time
NOTE: In conjunction with special events and promotional initiatives such as Black Friday or Sales, delivery times may be extended. These are exceptional cases due to the high volume of requests, orders and purchases.
4.3 Costs and tariffs
The costs and rates are indicated on the shipping page.
5. Payments
You can pay for your purchases on the DrLauranne website in the manner indicated on the dedicated page.
6. Right of withdrawal and returns
Upgrading.
7. Change of goods
Upgrading.
8. Goods Change Procedure
Upgrading.
9. Time and method of refund
Upgrading.
10. Privacy
Please see our privacy policy.
11. Applicable law and dispute resolution
The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005, on the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce.
12. Amendment and updating
The General Terms and Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Terms and Conditions of Sale shall be effective from the date of publication.
These Terms and Conditions of Sale are in any case integrated and completed by the vertical and specific sections on the site and relating to payment methods, returns and refunds, shipments and deliveries. You are therefore invited to read all the procedures and conditions relating to each point.